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All FAQs
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Do you have certain VRS® DirectForce® Pro hardware in stock?
Except for pre-order items (which are explicitly marked), you should only be able to order items that are available and ready for shipping.
If we don't have an item in stock, we will show this on our store. You should have an option to join our notification mailing lists so you can be among the first to know when the new VRS® DirectForce® Pro hardware is available.
We may receive inventory every month, so make sure you sign up to the list so we can notify you when our products are back in stock!
Does the VRS® DirectForce® Pro hardware come with mounting screws?
VRS® DirectForce® Pro hardware comes with screws to assemble the mounting bracket and attach the motor to it. Since each simulator rig has different requirements, we do not provide additional screws and bolts.
How much does shipping cost?
Shipping costs are calculated based on the shipping address and your order’s weight and dimensions. These costs can vary over time based on courier prices.[1]
We will let you know the total cost before you pay, including an itemized list of the individual item prices and the final shipping & handling price.
For more information, visit this link: https://vrs.racing/shipping-information[2]
Do I have to pay import taxes? How much are they?
Customs and import taxes are typically determined by national policy of the delivery country, so you'll need to check with your local authorities.
While we cannot provide any guarantees since countries can change their regulations at any time, we generally expect shipping inside the US, inside the EU & EEA, inside Australia, and inside the UK will not have import taxes while we have local warehouses. You should check with your local authorities regardless of country, since even some of the listed regions have special import and tax rules.
Note that your payment will include required tax amounts when shipping inside the US (ex. California sales tax), the EU (VAT), and Australia (GST).
Where do you deliver VRS® hardware?
We deliver worldwide with some exceptions. We currently don't deliver VRS® hardware to the following countries:
Belarus
Brazil
Cuba
Iran
North Korea
Russia
Sudan
Syria
Ukraine
Venezuela
You can check if we deliver to your region and our prices when you go to our online store: https://vrs.racing/shop
For more information, visit this link: https://vrs.racing/shipping-information
Can I designate a courier for my VRS® hardware order shipment? Can I get faster delivery?
At this time we do not offer an option to pick a specific courier when creating your order or expedited shipping.
How long does it take to receive my VRS® hardware order?
We usually process your order within 1-2 business days when your order is in stock. Shipping often takes another 4-5 business days, sometimes eight or more for certain locations.
For a more detailed breakdown and more shipping information, visit this link: https://vrs.racing/shipping-information
How do I track my order?
Once we give a courier your VRS® hardware package, we will email you the tracking information using the address provided when you made your order.
Can I change my delivery address?
Before you pay for your order, you can reset your order and provide a different address. We automatically begin the shipment process once you make your payment and so cannot guarantee that we can change your delivery address after you pay for your order. If you contact us directly after making your payment, we can try to change the address or put you in contact with the courier.
What is the VRS® DirectForce® Pro hardware warranty policy?
We currently offer a 3 year warranty for all VRS® DirectForce® Pro hardware. For more info, see: https://vrs.racing/warranty-policy
What is the VRS® DirectForce® Pro hardware return policy?
We currnetly offer a 30 day return policy for eligible VRS® DirectForce® Pro hardware. There is no restocking fee, but you will have to pay for shipping The hardware cannot not bee damaged and must be returned in their original packaging along with any accessories and parts that were included in the package. After 30 days, we may permit returns with a restocking fee at our sole discretion.
You are solely responsible for the security of any return package, so we recommend using a reputable courier and securing adequate insurance.
For more info, see: https://vrs.racing/warranty-policy
I bought VRS® DirectForce® Pro hardware from an authorized reseller. How is my warranty handled?
We handle all valid warranty claims, regardless of whether the hardware was purchased directly from VRS® or a reseller. Make sure you have proof of purchase and contact us here.
At our discretion, we may try to offer help or advice for products that are past the warranty period or not covered by warranty. Regardless of any issue you encounter, don't hesitate to contact us.
For more info on our warranty policy, see: https://vrs.racing/warranty-policy
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