This return policy and product warranty applies to purchases directly from the following companies: Smarty Co., Virtual Racing School Ltd., and Virtual Racing School Pty. Ltd. (collectively “Smarty Co.”). Purchases from authorized Smarty Co. resellers shall be subject to the reseller’s return policy.
The original purchaser of a VRS® hardware product (VRS® DirectForce® Pro Wheel Base, VRS® DirectForce® Pro Mounting Bracket, VRS® DirectForce® Pro Hub Adapter, VRS® DirectForce® Pro Formula Steering Wheel, VRS® DirectForce® Pro Quick Release – Base Side- 80mm, VRS® DirectForce® Pro Quick Release – Wheel Side, VRS® DirectForce® Pro Throttle & Brake,or VRS® DirectForce® Pro Clutch Pedal) may return a product purchased from Smarty Co. to Smarty Co. for a refund of the purchase price for any reason within the first thirty (30) days of purchase. Status as an original purchaser must be demonstrated through an invoice from Smarty Co. The original purchaser shall be responsible for other related costs such as shipping, taxes, customs fees, etc. Smarty Co. does not charge a restocking fee for returned hardware products at this time.
LIMITED HARDWARE PRODUCT WARRANTY
This warranty applies to non-commercial end user purchases of:VRS® DirectForce® Pro Wheel Base, VRS® DirectForce® Pro Mounting Bracket, VRS® DirectForce® Pro Hub Adapter, VRS® DirectForce® Pro Formula Steering Wheel, VRS® DirectForce® Pro Quick Release – Base Side- 80mm, VRS® DirectForce® Pro Quick Release – Wheel Side, VRS® DirectForce® Pro Throttle & Brake,or VRS® DirectForce® Pro Clutch Pedal. If you have purchased any other Smarty Co. hardware products, please contact firstname.lastname@example.org for information about our warranty terms for your particular product. If you are reselling or renting VRS® products, please consult your contract with Smarty Co. for warranty or service information.
This limited warranty applies to Smarty Co. products still within their original warranty period. Smarty Co. warrants to the original purchaser of the VRS® hardware product that the product solely shall be free from defects in material and workmanship from the date of purchase for the following term:
|VRS® DirectForce® Pro Wheel Base||3 years|
|VRS® DirectForce® Pro Mounting Bracket||3 years|
|VRS® DirectForce® Pro Hub Adapter||3 years|
|VRS® DirectForce® Pro Formula Steering Wheel||3 years|
|VRS® DirectForce® Pro Quick Release – Base Side- 80mm||3 years|
|VRS® DirectForce® Pro Quick Release – Wheel Side||3 years|
|VRS® DirectForce® Pro Throttle & Brake||3 years|
|VRS® DirectForce® Pro Clutch Pedal||3 years|
Some simple troubleshooting may resolve your problems with our hardware product. Please contact our Customer Support Team at email@example.com if you are experiencing a problem. If the problem cannot be solved with the troubleshooting information available online, we may offer direct repair or replacement assistance. There are instances where it may be necessary for you to ship the complete product to Smarty Co. based on certain instructions. Please follow our instructions carefully and do not immediately send any products to Smarty Co. or a Smarty Co. reseller without contacting us first, as this may prevent you from receiving warranty coverage.
If a defect in a VRS® hardware product covered by this warranty occurs during the warranty period and you have received permission from our Customer Support Team, Smarty Co. will either repair or replace the defective hardware product or component at no additional cost to you, or we may take the defective product back and offer you a full refund. The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Smarty Co.’s satisfaction, that the product was purchased within the warranty period.
SERVICE AFTER EXPIRATION OF WARRANTY
Please contact firstname.lastname@example.org or for troubleshooting information and repair or replacement options and pricing.
THIS WARRANTY SHALL NOT APPLY IF THE PRODUCT HAS BEEN DAMAGED BY PRODUCTS NOT SOLD OR LICENSED BY SMARTY CO. (INCLUDING, BUT NOT LIMITED TO, ADAPTERS, SOFTWARE, OR POWER SUPPLIES).
IN ADDITION, THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (1) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (2) IS DAMAGED BY ANY UNAUTHORIZED MODIFICATIONS OR TAMPERING; (3) IS DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, USE IN ANY INAPPROPRIATE ENVIRONMENT, USING THE PRODUCT FOR ANY ACTIVITY OTHER THAN ITS INTENDED PURPOSE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP (INCLUDING, WITHOUT LIMITATION, ORDINARY WEAR AND TEAR OR DAMAGE FROM ENVIRONMENTAL FACTORS INCLUDING BUT NOT LIMITED TO WATER, AN ANIMAL, DUST, ETC.); (4) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED ,OR REMOVED; OR (5) HAS BEEN INTENTIONALLY MODIFIED USING MALICIOUS CODE, MALWARE, VIRUS, BOTS, WORMS, TROJANS, BACKDOORS, EXPLOITS, CHEATS, HACKS, OR HIDDEN DIAGNOSTICS THAT MAY HARM THE PRODUCT OR OUR SYSTEMS.
ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE GREATEST EXTENT PERMITTED BY LAW. UNDER NO CIRCUMSTANCES SHALL SMARTY CO. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM (I) YOUR USE OF OR YOUR INABILITY TO USE THE HARDWARE PRODUCT, (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, (III) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE HARDWARE PRODUCT, OR (IV) ANY OTHER LOSS OR DAMAGE OF ANY KIND ARISING FROM OR RELATING TO YOUR USE OF THE HARDWARE PRODUCT, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. THESE LIMITATIONS SHALL APPLY EVEN IF SMARTY CO. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SMARTY CO.’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS WARRANTY AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100 USD) OR THE AMOUNT THAT YOU HAVE PAID FOR THE HARDWARE PRODUCT, WHICHEVER IS GREATER. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state or province to province. This warranty is only available where Smarty Co. hardware products are lawfully sold.