Question 1

What is the VRS® DirectForce® Pro hardware warranty policy?

Accepted Answer

We currently offer a 3 year warranty for all VRS® DirectForce® Pro hardware. For more info, see:  https://vrs.racing/warranty-policy

Question 2

Where do you deliver VRS® hardware?

Accepted Answer

We deliver worldwide with some exceptions. We currently don't deliver VRS ®  hardware to the following countries: Belarus Brazil Cuba Iran North Korea Russia Sudan Syria Ukraine Venezuela You can check if we deliver to your region and our prices when you go to our online store:  https://vrs.racing/shop For more information, visit this link:  https://vrs.racing/shipping-information

Question 3

Do I have to pay import taxes?  How much are they?

Accepted Answer

Customs and import taxes are typically determined by national policy of the delivery country, so you'll need to check with your local authorities. While we cannot provide any guarantees since countries can change their regulations at any time, we generally expect shipping inside the US, inside the EU & EEA, inside Australia, and inside the UK will not have import taxes while we have local warehouses. You should check with your local authorities regardless of country, since even some of the listed regions have special import and tax rules. Note that your payment will include required tax amounts when shipping inside the US (ex. California sales tax), the EU (VAT), and Australia (GST).

Question 4

Relevant legal documents

Accepted Answer

Shipping information Warranty policy

Question 5

How long does it take to receive my VRS® hardware order?

Accepted Answer

We usually process your order within 1-2 business days when your order is in stock. Shipping often takes another 4-5 business days, sometimes eight or more for certain locations. For a more detailed breakdown and more shipping information, visit this link:  https://vrs.racing/shipping-information

Question 6

How much does shipping cost?

Accepted Answer

Shipping costs are calculated based on the shipping address and your order’s weight and dimensions. These costs can vary over time based on courier prices. We will let you know the total cost before you pay, including an itemized list of the individual item prices and the final shipping & handling price. For more information, visit this link:  https://vrs.racing/shipping-information

Question 7

Does the VRS® DirectForce® Pro hardware come with mounting screws?

Accepted Answer

VRS® DirectForce® Pro hardware comes with screws to assemble the mounting bracket and attach the motor to it. Since each simulator rig has different requirements, we do not provide additional screws and bolts.

Question 8

What is the VRS® DirectForce® Pro hardware return policy?

Accepted Answer

We currently offer a 30-day return policy for eligible VRS® DirectForce® Pro hardware. There is no restocking fee, but you will have to pay for shipping The hardware cannot be damaged and must be returned in their original packaging along with any accessories and parts that were included in the package. After 30 days, we may permit returns with a restocking fee at our sole discretion.

You are solely responsible for the security of any return package, so we recommend using a reputable courier and securing adequate insurance.

You are solely responsible for the security of any return package, so we recommend using a reputable courier and securing adequate insurance. For more info, see:  https://vrs.racing/warranty-policy

Question 9

I bought VRS® DirectForce® Pro hardware from an authorized reseller. How is my warranty handled?

Accepted Answer

We handle all valid warranty claims, regardless of whether the hardware was purchased directly from VRS® or a reseller. Make sure you have proof of purchase and contact us  here . At our discretion, we may try to offer help or advice for products that are past the warranty period or not covered by warranty. Regardless of any issue you encounter, don't hesitate to contact us. For more info on our warranty policy, see:  https://vrs.racing/warranty-policy

Question 10

How do I track my order?

Accepted Answer

Once we give a courier your VRS® hardware package, we will email you the tracking information using the address provided when you made your order.

Question 11

Can I designate a courier for my VRS® hardware order shipment? Can I get faster delivery?

Accepted Answer

At this time we do not offer an option to pick a specific courier when creating your order or expedited shipping.

Question 12

Can I change my delivery address?

Accepted Answer

Before you pay for your order, you can reset your order and provide a different address. We automatically begin the shipment process once you make your payment and so cannot guarantee that we can change your delivery address after you pay for your order. If you  contact us  directly after making your payment, we can try to change the address or put you in contact with the courier.

All FAQs

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