SHIPPING INFORMATION

VRS® hardware is shipped out of our fulfillment centers, located in the US, Ireland, the UK and Australia, and your shipping address determines which of these your shipment will come from:

• US and Canada addresses are served by our fulfillment center in California. Deliveries to Canada are exports from the US and require paying import taxes in Canada.

• UK addresses are served by our UK fulfillment center in Northamptonshire.

• Australian and New Zealand addresses are served by our Australian fulfillment center in the state of Victoria. Deliveries to New Zealand are exports from Australia and require paying import taxes in New Zealand.

• EU addresses, EEA addresses, and addresses in the rest of the world (where VRS® hardware is sold to) are served by our fulfillment center in the Republic of Ireland. Shipments to outside the EU are treated as exports and usually require paying import taxes in the destination country.

• There are some countries we currently do not sell to, and consequently we don’t offer shipping to those destinations. These countries are Syria, Sudan, North Korea, Iran, Cuba, Venezuela, Brazil, Argentina, Paraguay, Uruguay, Ukraine, Russia, Belarus - but we reserve the right to remove or add countries to this list. The VRS® website will not allow making and paying orders to these countries.

We do not currently offer the option to select different couriers or shipping options. Shipping costs are calculated based on the fulfillment center, shipping address, weight and dimensions of the order, and can vary over time based on the prices of the couriers we work with.

Before you pay you will be provided with the total amount to pay, including a breakdown of individual item prices and including the final shipping & handling price.

Shipping times vary by destination, depend on the courier, and can be affected by various factors, but the average times we’ve observed are the following:

• US addresses: 3 to 5 business days

• Canada addresses: 10 business days

• UK addresses: 3 business days

• Australian addresses: 5 business days

• New Zealand addresses: 10 business days

• EU addresses: 5 business days

• Rest of world addresses: 10 business days

If an item is indicated to be in stock (can be added to cart), shipments are typically sent out within 1-2 business days after payment is received, except for pre-orders (which are explicitly indicated in the website and during the order flow).

After a shipping label is available from the courier, we will automatically send you an email with the shipping number and instructions on tracking your order.