General FAQs
How can I contact you if I have other questions?
We are happy to hear from you with any comments, suggestions or questions you may have. Click here to contact us.
What does the VRS® platform offer?
Payment FAQs
What payment methods do you accept?
Accepted payments methods vary based on your country and region, and will be listed when you make a purchase. We typically accept credit/debit/virtual card payments (for example: VISA, MasterCard, American Express, Discover, JCB, Diners Club, 3DS, etc.) through the established payment processor Stripe. In some countries and regions we additionally offer one-time payments through PayPal, as well as some EU-specific payment options (like Klarna, iDeal and others).
You can read more here: https://vrs.racing/payment-and-security-information
Do you support PayPal and other third-party payment methods?
Presently we accept PayPal for purchasing VRS® gift cards and physical hardware. We do not currently accept PayPal for recurring subscriptions, although this may change in the future. Several European payment methods are available for certain customers as well. You can buy a VRS® gift card here, apply your gift card code on your account here, and then upgrade to a paid subscription plan.
Academy FAQs
What simulators are VRS® services compatible with?
VRS® software and coaching services currently focus on the iRacing platform. Our hardware products work with a wide range of simulators. We continue to improve and expand our services and may implement support for other simulators based on demand. Contact us to request support for your favorite simulator.
Who can access the data I upload (telemetry, car setups, etc.)?
The permission model in place allows users read and write access to their own data. It allows teammates read access to their teammates’ racing data (but not private account info). It gives coaches read access only to race data of users who have requested a 1:1 coaching session or a group class with them. This read access is granted only for the duration of time after the session is confirmed by the coach and until the session is marked as completed by the coach. The coaches don’t otherwise have access to anyone else’s data. Here is a short video that shows the view of a VRS® coach and when/how they can access a client’s data.
Why should I use the VRS® platform?
The VRS® platform is a comprehensive online learning platform specifically built for sim racers. It includes a modern cloud-based app service which automatically uploads your telemetry into cloud storage and performs additional processing of your telemetry to make analysis easier and more powerful. Our tools track useful statistics and trends and have a number of collaboration features such as teams[1] , data packs, and 1:1 coaching. We partner with some of the world's best sim racers to give you weekly driving and setup tutorials, setups, ghost files, and driving comparisons.
We also do our best to be a customer-centric company. We listen to our community, offer technical support, and can help you find a good coach.
How do I register for an account on your member platform?
We use existing identity providers to establish your VRS® account. We also offer a email and password login. You can view our sign up and login options through the Account menu on our member platform.
Where can I buy a VRS® subscription?
You can manage your VRS® subscription here.
Where can I find pricing information for the VRS® subscriptions?
Pricing for our subscriptions can be found here, along with a rundown of what each of them offers.
Can I share an unmodified VRS® setup?
Please do not share VRS® setups (including iRacing servers, emails, forums, 3rd party file or setup sharing, etc.) – these are only available for personal use. Instead, you can link others directly to the official data pack page. We invest significant time and effort into making fresh content available for our data packs before the start of each race week including setups, driving data, tutorials, and more. Using our content fairly allows us to continue our work and expand the tools and services we can offer to the sim racing community.
Can I compare myself to other drivers with a VRS® subscription?
Yes, you can. There are multiple ways to do this:
You can compare yourself with your teammates using the teams feature.
You can take advantage of one of our data packs. We are partnering with some of the best virtual racers to make their car setups and driving data available to VRS® members. You can load up their telemetry in the VRS® Driving Analyzer and compare yourself against them.
If you want to learn directly from the pros, we allow you to request private 1:1 coaching from the top drivers partnering with us for data packs. Group classes are also available.
Can I share a VRS® data pack setup with my teammates?
All VRS® data packs and VRS® data pack files are for personal use only. They are intended to give you meaningful driving analysis as a baseline for your driving practice or a baseline for further setup development. If a teammate wants to use a VRS® setup, please point them to the corresponding VRS data pack page where they can choose the most appropriate subscription for themselves.
What do I need to use VRS® data packs?
Just visit our member platform and open the Data Packs page! You might need an account and a subscription depending on which catalogue you're viewing to get access to the full content.
To get the full experience, you'll need to register on the VRS® website and download the VRS® TelemetryLogger (found here) and start driving, so that you can compare your telemetry against one of our coaches. We think that's the best way to learn.
Note: the above assumes you're already an iRacing member and have the necessary hardware and software to drive in the iRacing simulator.
What is a data pack?
A data pack is a package of content provided by one of the coaches on our platform and it typically includes:
Car setups (.sto) used by the coach.
iRacing replay file (.rpy), which you can use to study the coach’s hotlap.
Comparison telemetry for the coach’s practice session & hotlap. You can load this telemetry in the VRS® Driving Analyzer and compare yourself against the coach.
Some data packs include a video tutorial where the coach goes into detail of how to tackle each individual turn.
We believe our data packs make for a great self-learning tool, as you can:
quickly get an idea of how the coach drives a fast lap
see their telemetry alongside a video of their driving to see the braking points, driving line and more
go through a step-by-step tutorial
download their setup and drive in similar conditions on the track
go back to the VRS platform and compare your driving & telemetry to theirs and see where you can gain time
And if at any point you are wondering how a coach driver does “X”, you can ask them directly in a Q&A session, which you can request and book through our member platform.
What is a "dedicated" selection and how can I change it?
The VRS® Dedicated subscription allows full access to 1 VRS Premium Data Pack OR 1 Team. That team or data pack is your "dedicated" selection and once you make it, you need to wait 28 days before changing it to something else.
The dedicated selection option will automatically come up when you access content that requires you to set it as a selection to access. The selection option will be grayed-out and inactive unless 28 days have passed before you last made a selection.
The Dedicated subscription is intended for those who race only 1 series, or want to just practice with 1 team they're a member of. To get the most out of the VRS platform at a good price, we recommend our Competitive subscription.
What are partner data packs? Why are they on the VRS® platform?
We strive to offer as much coverage of the different official and unofficial iRacing series as we can. There are many great coaches and simracers out there, and we want the VRS® platform to allow many of them to offer their telemetry, setups, and tutorials to our community. This can allow us both to cover more series, as well as to give more than one choice for certain series.
So we've partnered up with with teams & organizations like Apex and Altus, and you'll see their data packs alongside VRS® data packs and available through add-on subscriptions.
Does team data count as dedicated data?
Yes. See the "What is a "dedicated" selection and how can I change it?" question for more details.
Are all iRacing series or cars included in the VRS® Premium data packs?
We do our best to cover the most popular iRacing series and cars in the VRS® Premium data packs we offer through our Competitive subscription.
Fortunately for simracers everywhere, there is now a wide variety of cars & series available on iRacing, with various followings. Unfortunately, it is hard to cover them all. We mostly decide what to cover based on general popularity and your feedback. If you want us to cover a series, let us know!
We sometimes offer add-on subscriptions covering more niche, complex, or a less popular series. If we don't cover your favorite series, you can always request a personal data pack from a coach through our coaching platform.
Shipping FAQs
How much does shipping cost?
Shipping costs are calculated based on the shipping address and your order’s weight and dimensions. These costs can vary over time based on courier prices.[1]
We will let you know the total cost before you pay, including an itemized list of the individual item prices and the final shipping & handling price.
For more information, visit this link: https://vrs.racing/shipping-information[2]
Do I have to pay import taxes? How much are they?
Customs and import taxes are typically determined by national policy of the delivery country, so you'll need to check with your local authorities.
While we cannot provide any guarantees since countries can change their regulations at any time, we generally expect shipping inside the US, inside the EU & EEA, inside Australia, and inside the UK will not have import taxes while we have local warehouses. You should check with your local authorities regardless of country, since even some of the listed regions have special import and tax rules.
Note that your payment will include required tax amounts when shipping inside the US (ex. California sales tax), the EU (VAT), and Australia (GST).
Where do you deliver VRS® hardware?
We deliver worldwide with some exceptions. We currently don't deliver VRS® hardware to the following countries:
Belarus
Brazil
Cuba
Iran
North Korea
Russia
Sudan
Syria
Ukraine
Venezuela
You can check if we deliver to your region and our prices when you go to our online store: https://vrs.racing/shop
For more information, visit this link: https://vrs.racing/shipping-information
Can I designate a courier for my VRS® hardware order shipment? Can I get faster delivery?
At this time we do not offer an option to pick a specific courier when creating your order or expedited shipping.
How long does it take to receive my VRS® hardware order?
We usually process your order within 1-2 business days when your order is in stock. Shipping often takes another 4-5 business days, sometimes eight or more for certain locations.
For a more detailed breakdown and more shipping information, visit this link: https://vrs.racing/shipping-information
How do I track my order?
Once we give a courier your VRS® hardware package, we will email you the tracking information using the address provided when you made your order.
Can I change my delivery address?
Before you pay for your order, you can reset your order and provide a different address. We automatically begin the shipment process once you make your payment and so cannot guarantee that we can change your delivery address after you pay for your order. If you contact us directly after making your payment, we can try to change the address or put you in contact with the courier.
Hardware FAQs
Do you have certain VRS® DirectForce® Pro hardware in stock?
Except for pre-order items (which are explicitly marked), you should only be able to order items that are available and ready for shipping.
If we don't have an item in stock, we will show this on our store. You should have an option to join our notification mailing lists so you can be among the first to know when the new VRS® DirectForce® Pro hardware is available.
We may receive inventory every month, so make sure you sign up to the list so we can notify you when our products are back in stock!
Does the VRS® DirectForce® Pro hardware come with mounting screws?
VRS® DirectForce® Pro hardware comes with screws to assemble the mounting bracket and attach the motor to it. Since each simulator rig has different requirements, we do not provide additional screws and bolts.
Returns, exchanges, and refunds FAQs
What is the VRS® DirectForce® Pro hardware warranty policy?
We currently offer a 3 year warranty for all VRS® DirectForce® Pro hardware. For more info, see: https://vrs.racing/warranty-policy
What is the VRS® DirectForce® Pro hardware return policy?
We currnetly offer a 30 day return policy for eligible VRS® DirectForce® Pro hardware. There is no restocking fee, but you will have to pay for shipping The hardware cannot not bee damaged and must be returned in their original packaging along with any accessories and parts that were included in the package. After 30 days, we may permit returns with a restocking fee at our sole discretion.
You are solely responsible for the security of any return package, so we recommend using a reputable courier and securing adequate insurance.
For more info, see: https://vrs.racing/warranty-policy
I bought VRS® DirectForce® Pro hardware from an authorized reseller. How is my warranty handled?
We handle all valid warranty claims, regardless of whether the hardware was purchased directly from VRS® or a reseller. Make sure you have proof of purchase and contact us here.
At our discretion, we may try to offer help or advice for products that are past the warranty period or not covered by warranty. Regardless of any issue you encounter, don't hesitate to contact us.
For more info on our warranty policy, see: https://vrs.racing/warranty-policy
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